Frequently Asked Questions
Everything you need to know about your swim gear and orders.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. Expedited shipping options are available at checkout for those who need their competitive gear sooner.
What is your return policy for swimwear?
We accept returns on unworn, unwashed items with original tags and hygiene liners intact within 30 days of purchase. Please note that custom team apparel is final sale.
How do I know what size swimsuit to order?
Sizing varies by brand (Speedo, TYR, Arena, etc.). We provide a detailed size chart on every product page to help you find the perfect competitive or fitness fit.
Do you offer team discounts or bulk pricing?
Yes, Kiefer Aquatics specializes in outfitting swim teams. Please contact our team sales department for information on customized suits, caps, and volume-based pricing.
Can I track my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.
How should I care for my competitive swimsuit to make it last?
To extend the life of your suit, rinse it in cold, non-chlorinated water immediately after use and lay it flat to dry out of direct sunlight. Avoid using harsh detergents.